Single complaint number for all waterlogging grievances, says Verma

IN an effort to improve citizen services ahead of the monsoon, the Delhi government will soon launch a unified helpline number '311' to register civic complaints related to departments such as the NDMC, MCD, DDA, PWD, Jal Board, and Flood Control.

- EXPRESS NEWS SERVICE @New Delhi

Announcing the initiative during a visit to the NDMC Control and Command Centre, Public Works Department Minister Parvesh Singh Verma said the helpline will ensure citizens don't have to approach multiple departments for redressal. "Our vision is 'One Delhi, One Number'. Citizens only have to call 311, and their complaints will be forwarded to the right department," he said.