GCCs Hit Infra, Talent Pool Roadblocks in Tier-2, 3 Cities

GLOBAL Capability Centres (GCCs) continue to mushroom in India's tier-1 cities, but their expansion into tier-2 and tier-3 locations—once hailed as the next big hubs—is progressing slowly due to gaps in talent availability and infrastructure.

- SANAL SUDEVAN @ Chennai

According to a Nasscom Zinnov report, GCCs in smaller cities grew modestly, with their share rising from 5% in FY2019 to 7% in FY2024. In South India, Coimbatore (25+ centers), Kochi (20+), and Thiruvananthapuram (20+) have emerged as leading hubs. By 2024, over 220 GCCs were operational in tier-2 and tier-3 cities, employing around 82,000 people. Nationwide, India is home to nearly 3,000 GCCs.