Mango Airlines customers offered hope of refunds after 2021 grounding

THOUSANDS of Mango Airlines passengers who were left out of pocket when the low-cost South African airline was grounded in 2021 may finally see some relief.

- MERCURY CORRESPONDENT

Business rescue practitioner Sipho Sono has confirmed that affected travellers can now register their ticket details online to begin the long-awaited refund process.

Mango, a subsidiary of South African Airways (SAA), was placed under business rescue in July 2021 after financial difficulties and regulatory hurdles forced it to halt operations. Since then, many customers who had purchased tickets for future flights have been left in limbo, unable to access refunds or rebook travel.

In a promising development this week, Sono announced that the claims process is now open to those who never received their money back. “Passengers who were affected by Mango’ grounding and who have not yet been refunded are encouraged to register their claims online,” he said. “This is the first formal step toward ensuring that legitimate ticket holders are reimbursed.”