Public trust in banks is on the rise

PUBLIC perceptions about banks have improved since the launch of the Consumer Duty two years ago, which set higher standards of consumer protection, a survey indicates.

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The Consumer Duty was launched in July 2023, requiring financial firms to put customers at the heart of what they do, including when designing products and communicating with customers.

Back in March 2023, YouGov asked people how they felt banks and financial services companies were performing. Just over two years later, it has carried out another survey, indicating improvements in public opinion.