Why Joburg calls are closed

Although Albert Einstein is associated with this quote, there's no convincing evidence that he said: "Insanity is doing the same thing over and over again but expecting different results".

- Martin Williams

The words come to mind when trying to cope with crazy situations in Joburg, where faults must be logged with a reference number before repairs are carried out.

Anyone who has had their City Power ticket erroneously closed without resolution risks being caught in a loopy cycle of relogging and having the next ticket closed, then relogging again, indefinitely.

Please don't relog. You may drive yourself and your ward councillor insane. That's what's happening in this soggy weather.

Why does City Power cancel tickets when the logged fault has not been rectified? Is there method in this madness?

There have been numerous explanations over the years, but none grasps the crux. In November 2023 a "Close calls report" was tabled in council, acknowledging a communication problem yet trying to correct it with opaque explanations.