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Miway achieves one of the industry-leading overturn ratios of 6%, in latest ombud report
July 22, 2025
|The Citizen
Miway has recorded one of the lowest overturn ratios (also referred to as resolved ratio) across the short-term insurance industry at just 6% — according to the recently released National Financial Ombud Scheme South Africa (NFO) 2024 Annual Report.
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The overturn ratio reflects the percentage of complaints escalated to the ombud where the insurer's initial decision is deemed to have been incorrect. In other words, a low overturn ratio indicates that the insurer is making sound decisions upfront, a strong indicator of fairness and reliability.
هذه القصة من طبعة July 22, 2025 من The Citizen.
اشترك في Magzter GOLD للوصول إلى آلاف القصص المتميزة المنسقة، وأكثر من 9000 مجلة وصحيفة.
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