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Miway achieves one of the industry-leading overturn ratios of 6%, in latest ombud report
July 22, 2025
|The Citizen
Miway has recorded one of the lowest overturn ratios (also referred to as resolved ratio) across the short-term insurance industry at just 6% — according to the recently released National Financial Ombud Scheme South Africa (NFO) 2024 Annual Report.
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The overturn ratio reflects the percentage of complaints escalated to the ombud where the insurer's initial decision is deemed to have been incorrect. In other words, a low overturn ratio indicates that the insurer is making sound decisions upfront, a strong indicator of fairness and reliability.
هذه القصة من طبعة July 22, 2025 من The Citizen.
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