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Concentrix Launches iX Hero™ AI Apps to Enhance Customer Experience
May 28, 2025
|The Business Guardian
Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has announced the launch of iX Hero™, the latest product in its Intelligent Experience (IX) suite.
iX Hero™ is an agentic AI-powered application that works together with a human in the loop to supercharge the way customer experience is delivered, from quick fixes to complex questions.
Based on Concentrix' experience handling billions of calls, chats and other contacts per year, the company designed iX Hero™ to target the most common areas that cause inefficient customer interactions and dissatisfied customers.
iX Hero™ addresses both the customer and client side of each interaction. Slow, unclear or inaccurate responses to questions are among the top consumer frustrations with advisor interactions. Often, advisors juggle up to 10 disparate applications to support a customer, limiting their ability to be efficient and personalized in their approach to each interaction.
هذه القصة من طبعة May 28, 2025 من The Business Guardian.
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