DMRC smart lockers: A solution for e-commerce last-mile optimization

As e-commerce demand grows in urban India, DMRC's smart locker infrastructure, accessible via the Momentum 2.0 app, emerges as a cost-efficient, scalable model for last-mile logistics. This mirrors global best practices and provides a blueprint for a more efficient and responsible delivery model

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India's e-commerce sector continues to expand at a rapid pace. According to IBEF estimates, India's e-commerce industry, valued at 10,82,875 crore ($125 billion) in FY 24, is projected to grow to 29,88,735 crore ($345 billion) by FY 30, indicating a strong digital adoption across consumer categories.

Yet, despite this momentum, last-mile delivery remains a persistent operational challenge, particularly in dense urban environments.

In metro cities like Delhi, the cost of navigating congested routes, managing delivery time windows, and dealing with failed attempts adds a strain on logistics operations. This inefficiency, while long tolerated, is no longer sustainable, either economically or environmentally.

Against this backdrop, an underutilized solution lies in the Delhi Metro Rail Corporation's (DMRC) smart locker network, integrated through the Momentum 2.0 app.

Currently live at 226 metro stations and initially designed for commuter use, these smart lockers represent a scalable, ready-to-deploy infrastructure for last-mile delivery. This means that Delhi metro commuters can use smart lockers at metro stations to conveniently pick up their e-commerce deliveries through the DMRC Momentum 2.0 app. The app is available on both Android and iOS phones.