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How do I file a complaint against rejection of insurance claim?
September 19, 2023
|Mint Mumbai
I bought my health insurance policy in 2016 for myself and my wife. I renewed the policy every year by paying timely premiums till last year. In December 2022, I suffered from typhoid and was admitted in hospital for seven days. The treatment cost me around ₹2 lakh. My insurer denied the claim saying that my condition did not require hospitalization. What can I do to get my claim from the insurance company? -Name withheld on request
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Since you are not satisfied with the response given by your insurer, you have multiple options to file a complaint.
You can directly register your grievance on the Insurance Regulatory and Development Authority of India’s (IRDAI) online portal, known as the ‘Bima Bharosa System’. You can choose to submit your complaint via email to complaints@irdai.gov.in, or you can avail of the toll-free helpline at 155255 or 1800 4254 732.
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