'OneTech powers all Flipkart experiences'

Since stepping into the role of Flipkart's chief product and technology officer in September, Balaji Thiagarajan has been overseeing OneTech and the internal organization of engineers, product managers and tech specialists who collaborate to solve infrastructure challenges, build features and test them at scale.

- Salman SH

In an interview with Mint, he outlines how the unified stack is modernising Flipkart's architecture for IPO readiness, quick commerce via Flipkart Minutes, trust features like fraud detection, warehouse automation and fintech growth, as the firm prepares to shift domicile. Flipkart got National Company Law Tribunal approval this month to move from Singapore to India ahead of a potential listing, following its $1 billion Google-led funding round in May 2024 that valued the company at $35-36 billion. Edited excerpts:

How is OneTech structured and how does it function?

OneTech is the organization that delivers all products and services for every Flipkart consumption experience we ship to customers. It also supports all our internal business operations and corporate functions. In terms of roles, on the product and platform side, we have a demand-side function that looks at all consumer experiences—everything about buying products and getting them delivered. We call this the consumer experiences team.