Civic tech must speak African languages

Governments use digital platforms to communicate with society but, on a continent with more than 2 000 languages, it remains stubbornly monolinguistic

- Nnaemeka Ohamadike

Every year on 25 May, Africa Day is observed to celebrate the continent's strength and rich cultural heritage. But it is also a day that reminds us how far we still have to go. Across Africa, many still face daily struggles with unemployment, poverty and inadequate access to basic services. Less visible, but just as urgent, is another kind of inequality: language.

As governments increasingly connect with citizens through digital platforms, millions are left out, partly because the technology does not speak their language.

Africa is home to more than 2 000 languages and a vibrant linguistic and cultural tradition, yet its civic tech infrastructure remains stubbornly monolingual. In a world where artificial intelligence (AI) and digital tools increasingly mediate civic engagement, leaving out African languages in these platforms is both a technical oversight and a governance failure.

Civic technology (civic tech) refers to digital tools used to promote citizen engagement, government transparency and public participation. From apps that track service delivery to platforms that allow people to report corruption and access public services, civic tech is important for participatory democracy. But what happens when the very people these tools are meant to serve and empower cannot understand them?

The reality is that most African civic tech platforms are designed in English or French, the languages of former colonial powers. This excludes most citizens who are more comfortable in indigenous languages such as Swahili, Yoruba or isiZulu. In most cases, English is the default interface language, even in countries where only a minority speak English fluently.