Phone firms pledge no unexpected bill rises

VOLUNTARY CHARTER ALSO COVERS BROADBAND

- By STAFF REPORTER

(GETTY)

MAJOR broadband and mobile providers have pledged to stop unexpected bill increases by making pricing clearer for consumers at the point of signing up.

Providers will also make it easier for vulnerable consumers to access social tariffs, which Ofcom has previously estimated could save eligible households up to £220 a year.

BT, Virgin Media O2, Vodafone Three, Sky and TalkTalk are among the providers which have signed up to the government's new Telecoms Consumer Charter.

Under commitments in the charter, customers can expect to be given clear information about any future price rises when they sign up for a mobile or broadband deal.