RBI to focus on better customer service, protection

The Reserve Bank of India (RBI) will push for wider financial inclusion and enhancing customer service and protection, governor Sanjay Malhotra said on Tuesday.

- Shayan Ghosh

MUMBAI:

"We shall strive to foster a culture of continuous improvement in customer services and strengthening customer protection," Malhotra said at an event commemorating 90 years of the central bank.

"The next decade will be crucial in shaping the financial architecture of our economy," he said.

RBI will endeavor to optimize its regulatory frameworks by balancing the interests of financial stability and efficiency, Malhotra added.