Citizens give PMPML facility 'moderate' tag

The Pune Mahanagar Parivahan Mahamandal Limited (PMPML) report card 2024-25—jointly compiled by NGO Parisar with data from the PMPML and survey responses from around 1,000 citizens—has given the city's public transport utility an overall grade 'B'.

- Dheeraj Bengrut

PUNE: The Pune Mahanagar Parivahan Mahamandal Limited (PMPML) report card 2024-25—jointly compiled by NGO Parisar with data from the PMPML and survey responses from around 1,000 citizens—has given the city's public transport utility an overall grade 'B'.

The rating evaluates PMPML services across four parameters: namely reliability, comfort, convenience and affordability; offering a decade-long comparative outlook. The grading system uses a 0-to-100 point scale split into four grade bands (A to D). The final grade for each parameter reflects PMPML's overall performance from the commuters' perspective in terms of how reliable, comfortable, convenient, and affordable the service is. The overall grade for PMPML in 2024-25 is B, indicating moderate but improvable service quality. Despite visible improvements, the report notes significant concerns in terms of service quality, particularly with respect to crowding, bus frequency, and aging fleets.