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Bots Take Over Call Centers as Firms Chase Efficiency
September 15, 2025
|Financial Express Ahmedabad
CUSTOMER SERVICE, which has for long been synonymous with long queues, IVR loops and endless call transfers, is being recast by artificial intelligence.
CUSTOMER SERVICE, which has for long been synonymous with long queues, IVR loops and endless call transfers, is being recast by artificial intelligence. Across sectors, companies are deploying chatbots, voice bots, and AI-driven assistants to improve speed, accuracy, and efficiency, while also cutting costs.
From e-commerce and airlines to banks and D2C brands, AI is fast becoming the first point of contact for consumers. Travel platform EaseMyTrip, for instance, has built an intelligent routing system that co-founder Rikant Pittie says resolves queries "70% faster than traditional support models." Similarly, Bank of Baroda has rolled out three Gen-AI-powered customer service tools, including a virtual relationship manager available round the clock.
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Financial Express Ahmedabad
'50% Indian family biz report revenues between $1-30 bn'
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Budget may unveil...
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2 mins
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The persisting Indo-China border challenge
Beijing’s recent posture is signalling that a buoyed China sees no reason to divorce its strategic posture from its economic one
4 mins
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Financial Express Ahmedabad
Startups ride growing demand for Narrow AI
DEMAND FOR NARROW
1 mins
December 15, 2025
Financial Express Ahmedabad
FMCG growth slips in November, but rural gallops
“Inflation has begun to stabilise in the second half of the ongoing fiscal.
1 mins
December 15, 2025
Financial Express Ahmedabad
'Pvt investment in biopharma needs govt risk-sharing'
India’s bioeconomy has expanded more than sixteen-fold over the past decade, rising from $10 billion to more than $165 billion in 2024, and is projected to exceed $300 billion by 2030.
3 mins
December 15, 2025
Financial Express Ahmedabad
MFs deploy ₹14,215 cr in Nov
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1 min
December 15, 2025
Financial Express Ahmedabad
Delhi AQI at 461 sets record for 2nd-worst Dec day
THE AQI IN Delhi climbed to 461 on Sunday and marked the city’s most polluted day this winter and the second-worst December air quality day on record, as weak winds and low temperatures trapped pollutants close to the surface.
2 mins
December 15, 2025
Financial Express Ahmedabad
OpenAI scraps equity vesting policy
OPENAI TOLD STAFF that it was ending its policy requiring employees to work for at least six months at the company before their equity vests, the Wall Street Journal reported on Saturday, citing unnamed people familiar with the matter.
1 min
December 15, 2025
Financial Express Ahmedabad
Travel insurance pays for non-refundable expenses
YOUR MONEY: FLIGHT CANCELLATIONS
2 mins
December 15, 2025
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