Landlord told to pay compensation and apologise after tenant suffered years of antisocial behaviour from neighbour

VICTIM GOES TO OMBUDSMAN AFTER EXPERIENCING ISSUES

- By OSCAR FISHER

A DERBY landlord has been ordered to pay hundreds of pounds in compensation after a resident poured faeces and urine into a greenhouse and “catapulted” slugs and snails onto their property.

A report was published by the Housing Ombudsman Service, which investigated complaints from an unnamed Derby tenant to an unnamed Derby landlord, assessing whether the complaints were handled correctly.

The report, published in August, explained that the resident had occupied the property - a one-bedroom bungalow - since 2011, and has vulnerabilities known to the landlord.

In February 2019, the landlord informed the resident that it had decided to restrict his contact because he continued to send “inappropriate” and “unmanageable amounts” of communication, despite having received a warning about the contact in November 2018.

The landlord offered an appointment slot every Friday at the local housing office, and asked him to refrain from sending emails.

Between 2011 and 2024, the resident reported a range of antisocial behaviour-related issues to the landlord, including allegations of one of his neighbours (referred to as Neighbour A):

■Causing issues with the communal gate

■Pouring faeces and urine into his greenhouse.

■Causing damage to his car.