Salesforce champions cause of making companies “Agentic Enterprises”

GLOBAL giant Salesforce is championing the cause of making companies become "Agentic Enterprises" in which humans and Artificial Intelligence (AI) agents drive customer success together.

- BY NISTHAR CASSIM

President and Chief Engineering and Customer Success Officer Srini Tallapragada

According to Salesforce, the Agentic Enterprise represents a new model for work — where AI elevates people rather than replacing them. In an Agentic Enterprise, every team operates with 24/7 intelligence: sales leads are never missed, service never sleeps, and every employee has an AI partner that helps them move faster and make smarter decisions. The result is a new era of productivity, customer connection, and growth.

"In deed, helping companies to become an Agentic Enterprise is our key goal," Salesforce President and Chief Engineering and Customer Success Officer Srini Tallapragada told a group of journalists from South and Southeast Asia, including the Daily FT, at the recently concluded Dreamforce 2025 event in San Francisco.

Tallapragada explained, the business rationale behind Salesforce's push to create "Agentic Enterprises" is that enterprises, both big and small have been much slower to adopt Al compared to consumers. He described this gap as "the big divide."