Dhammika Kalapuge launches new public program “Sinhalaen Customer Service”

SERVICE excellence trainer Dhammika Kalapuge presented his first-ever Sinhala public program on Customer Experience, titled 'Sinhalen Customer Service,' on 12 October 2025, at the Cinnamon Grand Hotel.

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The event attracted over 200 participants.

Dhammika said: “Often, I facilitate in-house programs on this subject in both English and Sinhala for corporate clients. In addition, we have conducted public programs from time to time in English for the benefit of SMEs and individual participants. Recognising the growing demand for such learning in Sinhala, we identified the need for a dedicated Sinhala program. Therefore, this new program was designed exclusively in Sinhala, using simple and practical terms that participants can easily relate to. The objective was to convey the powerful fundamentals of creating a customer experience culture in an easily understandable manner through visuals and rhyming expressions. I strongly believe that when behavioural change is the goal, the message must touch people's hearts, and that is best achieved through one's mother tongue. This was the guiding principle behind the delivery of this program.”