Put on hold over new mobile package

WHEN you are alone, housebound and on a tight budget, it’s not just your mobile phone that’s precious but your number and the contract you have with your provider.

- By MAISHA FROST

THE REAL DEAL: Edward Dunn's automated system wasn't working on his mobile

A firm that’s reliable and fair is what matters most to customers in more vulnerable situations, and if they are confident that they have that then the upheaval of change, inevitable sometimes, is what they can do without.