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Shoppers hold tight to purses, awaiting new GST rate rollout

September 11, 2025

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Business Standard

Shopping malls in Delhi-NCR painted a stark picture in the week following the announcement of the goods and services tax (GST) rate cuts on September 3.

- AKSHARA SRIVASTAVA

Shopping malls in Delhi-NCR painted a stark picture in the week following the announcement of the goods and services tax (GST) rate cuts on September 3. While shoppers flocked to the malls, electronic stores within remained conspicuously empty.

At Gurugram's Ambience Mall, while the corridors were bustling, salespersons at electronics stores like Croma and the Sony Centre shared that while customers were walking in to enquire, these visits were not translating into sales.

"It's the double impact of the GST rate cut announcements coinciding with Shradh that's causing people to hold off on purchasing large-ticket items this week," said a salesperson at an electronics store in the mall.

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