IndiGo to offer ₹10,000 travel vouchers to impacted Dec 3-5 flyers

India's largest airline, IndiGo, hit by major operational disruption last week, on Thursday said it would offer travel vouchers worth ₹10,000 to passengers who were stranded for several hours at some airports between December 3 and December 5.

- DEEPAK PATEL

The airline said the vouchers, which could be used to book any IndiGo flight in the next 12 months, would be in addition to the compensation it was required to pay under Directorate General of Civil Aviation (DGCA) rules. Under these rules, IndiGo must pay ₹5,000 to ₹10,000 to passengers whose flights were cancelled less than 24 hours before the scheduled departure, with the amount varying by the duration of the flight.

Between December 1 and December 9, IndiGo cancelled over 4,200 flights as it struggled to manage its pilot duty roster under new, stricter rest and duty regulations fully implemented by the DGCA on November 1. The rules increase weekly rest requirements and reduce the hours pilots can fly at night.