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Algorithmic management of work led to decline in job quality: ILO report
April 25, 2025
|Business Standard
Algorithmic management (AM) in India has led to a decline in job quality, with "clear" evidence of increased monitoring, surveillance and work intensity, noted International Labour Organization (ILO) in its latest report.
Citing a 2024 joint study by ILO and European Commission, the report notes that while AM technologies had a positive impact on work organisation in countries like France and Italy, with no significant negative effects on job quality, in South Africa and India, it led to a decline in job quality.
"These differences highlight the role of institutional and regulatory frameworks in shaping AM's impact, emphasising that it is the implementation, not the technology itself, that influences outcomes," the ILO report released on Tuesday said.
AM refers to the allocation, monitoring and evaluation of work tasks and workers' performance through extensive data collection, surveillance, real-time decision-making and metrics-driven evaluations.
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