SINGAPORE'S DIGITAL CONFIDENCE COULD LEAVE TRAVELLERS EXPOSED TO AI SCAMS

Singapore's low concern for travel- sector data security is the weakest in the world—here's why that matters.

- BY KEN WONG

Singaporeans may be underestimating the growing risks of Al-driven identity fraud- particularly when booking travel. According to Jumio's 2025 Online Identity Study, while 74% of local consumers acknowledge that AI-powered fraud now poses a greater threat than traditional identity theft, only 37% express concern over the travel industry's ability to protect their data. That's the lowest rate globally, suggesting a worrying disconnect between awareness and action.

Oon Ee Khoon, Vice President and Managing Director for APAC at Jumio, believes this gap stems from an over-reliance on Singapore's strong digital infrastructure. "We trust our cybersecurity standards and platforms like Singpass," she explains. "But that trust can lead to a false sense of security, especially as scams become more sophisticated."

She points out that the lack of personal experience with fraud may also contribute to complacency. "Most of us have travelled often without issue, so the risks feel distant.

But AI-powered scams are getting better at mimicking legitimate platforms. Confidence is good, but it's not always justified."

When Convenience Beats Caution

One of the most notable trends Jumio identified is Singaporeans' declining willingness to engage in extra verification steps. The number has dropped by 6% to 78%—a telling sign of how much consumers value speed and ease.