TECHNOLOGICAL CAPTITALISATION

Experts from the sector share their views on how technology has been the biggest game changer, and how it's taking over the hospitality industry

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As technology advances, how do hotels decide which technology will help enhance the value of their brand and property?

Mahesh Pillai (MP): In today's ever-changing business world, individuals need to play dynamic roles and set new goals that impact an organisation technologically and culturally. Developing a technical vision for the organisation, Digitalization will remain a top priority in 2023 and beyond. The digital trend has grown incredibly during the global pandemic. As a part of the digital transformation journey, there will be an increased focus on new tools like artificial intelligence, workflow streamlining tools, and robotics.

Adil Canteenwalla (AC): One of the most progressive sectors in the world is 'hospitality and tourism'. In a fast-paced world where people depend increasingly on technology, hotel industries must step up with the latest technological innovations. A person who has checked into a hotel should not feel like he has been alienated from the rest of the world. To enhance the comfort level of every guest, it is the hotel's responsibility to coordinate with the latest technology.

Rakhi Purohit (RP): The recent pandemic has taught us that we need to be one with the times, and right now, the need of the hour is to be digitally savvy, which can foster a data-driven culture. The current trend is integrating technology, data, people, and process and; orchestrating change across all four of these dimensions. This will keep the organisation at the brim of the digital race.

Which is one innovation that your company is planning to invest in that it believes will have a direct impact on its bottom line?