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Reimagining Business Communication in the Age of Al: The RingCentral India Story
November 2025
|DataQuest
RingCentral is redefining business communications with AI-powered platforms like ACE, driving seamless collaboration, intelligent insights, and innovation from its India hub to empower enterprises globally in a digital-first world.
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RingCentral At a Glance
Founded: 1999 Global Employees: 5,000+ Customers: 500,000+ businesses worldwide India Presence: Bengaluru Innovation Hub (450+ employees) • Core Platforms: RingEX | RingCX | RingCollab | RingSense AI • Recent Recognitions: Great Place to Work (2023 & 2024), Industry Mover Award (2024), Global Excellence Award (2024)
RINGCENTRAL: THE GLOBAL LEADER IN AI-POWERED BUSINESS COMMUNICATIONS
As companies adapt to hybrid work and growing customer expectations, communication has become a strategic advantage.
It connects employees, customers, and partners, driving the way organizations innovate and compete in a digital-first world.
RingCentral has been at the forefront of this shift. A pioneer in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), the company has evolved from a cloud-telephony innovator into a global platform supporting more than half a million businesses worldwide.
RingCentral's unified platform brings together every mode of communication modern businesses rely on. RingEX enables seamless calling, messaging, and meetings in one reliable workspace. RingCX extends that experience, combining voice, chat, email, and social channels, enabling support teams to engage customers seamlessly across every channel. RingCollab provides high-quality, secure collaboration for teams and clients. At the heart of it all is ACE (AI Conversation Expert, formerly RingSense AI), which powers these solutions with intelligence, transforming everyday interactions into actionable, data-driven insights that help people work smarter and serve customers better.
Together, these solutions reflect RingCentral's vision: technology should simplify communication, not complicate it.
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