Al's resume—from an HR lens

HR can be much more than a Rangoli joke, not despite of AI, but because of AI. There are both strengths and weaknesses in AI’s CV for this super-human HR future—as evaluated by Anand V, Chief Information Officer, APAC — Randstad. Let’s know more about Homo Alpiens and these new workplaces.

- By Pratima H

What's it like to be CIO today—specially in an industry that is directly facing Al's intersections with the talent landscape?

For me, a CIO, the industry is always incidental. AI is redefining the entire IT landscape, irrespective of the domain. We are using AI on two fronts—for internal employee experience and for talent experience. In the former area, we are giving our employees the best-of-the-world tools for elevating productivity and intelligent automation collaboration. We have approved LLMs with a walled-garden approach. It does not let our data get out but offers all the benefits of an LLM. Employees can leverage AI assistants that help in various tasks but also help with brainstorming, getting new ideas and driving productivity. It's not just an assistant but a colleague-helping an employee in a number of ways. On the latter front—we can help the industry in a big need area on talent experience—which is that talent wants to be found quickly and placed in the best opportunities. Customers also want this part done quickly and precisely. Earlier, this involved a lot of manual work between onboarding a talent-resource and starting the work. The time window has shrunk a lot now with what we are exploring with AI and automation.

Is there any dogfooding approach here—do you try your own products first? Any lessons you have garnered in that phase? Any encounters with data-related bias?