Digital transformation shifts from IT to boardrooms

In a recent interaction with CIO&Leader, Sunil Pandita, Senior VP & Geo Head-South Asia at Newgen Software, shared insights into how automation has evolved from back-office operations to boardroom priorities, while highlighting the critical role of data science and AI in driving business outcomes.

- Praneeta

Digital TRANSFORMATION has evolved dramatically in recent years, shifting from routine back-office operations to critical boardroom discussions. Companies are no longer satisfied with mere process improvements - they demand concrete business outcomes that directly impact their bottom line.

In a recent conversation with CIO&Leader, Sunil Pandita, Senior VP & Geo Head-South Asia at NewGen Software, brings clarity to this changing landscape of enterprise automation. He offers insights into how NewGen is helping businesses navigate this complex environment, leveraging AI, data science, and low-code platforms to drive growth while maintaining strict compliance standards. Excerpts from the interaction:

CIO&Leader: How do you see automation and digital workflows landscape evolving for businesses in the next 3-5 years?

SUNIL PANDITA: The biggest change is automation moving right up to the management and board level. Today, people want outcomes that impact business. It's not just about enhancing IT and processes anymore. Customers want to make business impact for their consumers, across industries. Automation has moved from back office to what we call the experience layer. We're talking about end-to-end journeys. Our workflows orchestrate processes with front ends tightly integrated to the mid office. Different technologies have evolved. We started with process automation, then moved to front end automation.