YOUR VIEWS

I finalised my purchase of a new Suzuki Swift Motion this week and had an interesting chat with the car salesman.

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GREAT ESCAPE

He had been a long-time employee of the Suzuki dealership (more than 15 years) but admitted to a brief dalliance working at a Jaguar Land Rover dealership.

He recounted his one or two years there with the look of someone still battling PTSD. He shared how his days were filled with direct and demanding customers filling his in-tray and voicemail with their myriad complaints, and how as he had left, his colleagues had wheeled out a top-of-the-range Defender to tempt him to stay but by that point he had had enough of the vehicles.

He spoke about his return to Suzuki warmly as if returning home. He said the customers were more pleasant and he never received any complaints about the cars.

This seems a classic case of how it’s much better to under-promise and over-deliver than the opposite, which JLR appears to do.

Name supplied Via email

IF IT CAN GO WRONG...

I am never going to drive or ride in a driverless car. I like technology: day to day, among other things, my heating and hot water are controlled by Hive and I have a video doorbell with connected remote cameras. But recently both went wrong: my thermostat refused to speak to my receiver and my doorbell refused to ring. Both needed resetting or a new part. I can therefore guarantee that a driverless car will go wrong at some time - and I don’t want to be driving it when the computer fails to tell the brakes to work when a bus pulls out in front of me.

Malcolm Richardson Eynsford, Kent

BEST OF BOTH

The recent Head to Head between Jonathan Bryce and Sam Phillips (4 June) caught my eye, as I have experience in both cars discussed.