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Is ‘Empathy' The HR Director's New Secret Sauce?

February 2021

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People Matters

Empathetic engagement at work has become table stakes for the millennial-driven workforce in the year that has passed, and employee engagement is no longer a nice to have but a prerequisite for operational success in 2021

- Mimi Nicklin

Is ‘Empathy' The HR Director's New Secret Sauce?

Some predictions today believe that in 2021 we will see the biggest collapse of mental health in recorded memory. As we all increasingly focus on the role of the COVID-19 vaccine we must not forget that there is no vaccine for our mental health, and yet these health issues are equally likely to be impacting our teams and organizations in the year ahead.

According to Deloitte, eighty-five percent of employees around the world already confirm themselves as “not engaged” or “actively disengaged” from their jobs. It rationally follows therefore that a surge in anxiety, depression, and burnout threatens to unbalance the very fabric our businesses are built on; our people.

Balancing humanism and capitalism is still a relatively new concept for many executive teams in India however the employee requirement to speed up this conversation is moving from important to critical. Employee opinion and endurance surrounding workplace health and performance, and how these intersect, means that senior leadership teams can no longer wait to prompt a shift in organizational empathy levels.

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