As a business owner, you know things aren't always sunny. Orders get delayed by supply chain snafus, 404 pages inexplicably pop up, a product just isn't what a customer expected. Though you can't always prevent storm clouds from forming, when they do, top-of-the-line customer service practices can keep everyone smiling.
For many entrepreneurs, customer service is more than just a pillar of their business-it's an overarching philosophy that carries them every step of the way through their operations. It is, after all, a myth that founders don't have a boss. Your customers are the ones who give you your paycheck, and the way you treat them has a direct impact on your livelihood. You can, one might say, make it rain only when your clients and customers are happy.
Whether in-house or outsourced, employees your forward-facing need guidance and training.
Still, figuring out the best way to keep everyone covered isn't always as easy as it looks. It takes training, practice, and industry knowledge to fine-tune your approach to CX support. Often enough, that starts with walking in your customers' shoes, anticipating their needs, and then delivering on exactly that. Approach their issues with a sense of understanding, and you'll nearly always find a silver lining. Now, break out those galoshes and get ready to learn the keys to top-quality service from the leaders who have perfected the customer experience themselves.
Samuel Thimothy
Co-founder
ONEIMS
"Lead a conversation as a person, not as a salesperson. They should speak, and you should listen."
OneIMS is a Chicago-based inbound marketing agency that helps B2B businesses achieve sustainable growth through lead-generation solutions.
Sam Pillar
Co-founder and CEO
هذه القصة مأخوذة من طبعة April 2023 من Inc..
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 8500 مجلة وصحيفة.
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هذه القصة مأخوذة من طبعة April 2023 من Inc..
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 8500 مجلة وصحيفة.
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ONLY THE STRONG SURVIVE FEMALE FOUNERS 250
SUCCESS often breeds success-but triumphs also arise out of necessity. Consider that Airbnb, Uber, and Rent the Runway started during the Great Recession. In many ways, the past year was defined by similar tumult. While the U.S. never technically entered a recession, the retrenchment in investment and ad spending paired with the psychological-if not direct-toll of tech layoffs yielded tough times indeed. But female founders are nothing if not resilient, and their achievements defied the conditions they faced, giving us cause to expand our list to 250 of them. They're not ranked, but they are organized around themes. In the pages that follow, you'll find snapshots of courage from women who've overcome trials-such as keeping the internet running in war zones, coping with the collapse of Silicon Valley Bank, or facing personal crises. You'll also learn how this year's top female founders grew their collective 2023 revenue to more than $8.86 billion, raised $6.2 billion in funding to date, and kept it together not just to survive, but to thrive.
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Steve Young Shares Lessons From the Private Equity Playbook With a First-Time Founder
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At Board Meetings, the CEO Should Get Lost
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