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The Waves Of Digital Transformation
January 2018
|Human Capital
As with all other aspects of life, technology is fundamentally transforming the workplace in an unprecedented manner. Emerging technologies such as robotics and AI are dramatically changing the nature of jobs and consequently the skills that organisations are looking for from their people.
In the year 2000, Ray Kurzweil, Futurist and Chief Engineer at Google, predicted that 20,000 years of progress would be crammed into the next hundred. And, true to his prediction, we have witnessed the world changing much faster than ever before. While this change has been catalysed by a number of forces like resource scarcity and climate change, rapid urbanization, shifts in global economic power and demographic changes, the key driver has probably been technological advancement.
As with all other aspects of life, technology is fundamentally transforming the workplace in an unprecedented manner. Emerging technologies such as robotics and AI are dramatically changing the nature of jobs and consequently the skills that organisations are looking for from their people. It is not surprising then, that 92% of global CEOs think technology will change competition in their industry over the next five years, and 52% say that they are already reaping the benefits of humans and machines working together . Then the big question before us is the impact it shall have on the talent and people paradigms. Will technology truly supplement human resources and unleash potential, or will it replace the human mind and put jobs at risk?
Visualising Digital TransformationTo unravel this question, we may need to visualize digital transformation as three overlapping waves:
Wave 1: Assisted intelligence - Here repeatable, standardized and time consuming tasks are automated, allowing humans to concentrate on more strategic tasks. And, this in fact is today's reality.
Wave 2: Augmented intelligence - Here there is a fundamental re-think of business models and the nature of work, enabling humans and machines to collaborate. This wave is emerging in some sectors and organisations today
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