POSITIVE ABOUT POS

A well-aligned Point of Sales (POS) system integration improves operational efficiency and guest experience in restaurants

- PRANITA BHOSALE

During the pandemic, hoteliers realized that the key to brand success was creating unique concepts, especially when it came to dining. Another significant realization was embracing contactless technologies, like digital payments or QR menus.

Today, a Point of Sale (POS) solution has become the de facto standard at checkout areas, whether at the reception counter or F&B outlets. In this article, a hotel owner and a hospitality professional share their distinctive views on how a seamless payment can offer a unified guest experience across multiple sales channels. Moreover, they examine how leveraging frictionless key elements in this payment journey can boost customer engagement levels and provide great conversational experiences, enabling guests to interact with hotel brands the way they love.

With hotels embracing digitalization and frictionless payment over the past couple of years, how can a seamless POS system offer a unified guest experience across multiple sales channels? Sonica Malhotra Kandhari, Joint MD, MBD Group: A POS system allows the hotel to accept payments as it integrates with the existing hotel technology to help smooth business operations. It reduces the time spent in selecting products and payments, and enhances the guest experience as it comes equipped with multiple modes of payment options. With this, the guests can even avail the respective offers on credit cards.

"Leveraging technology can make many jobs more manageable. This explains why restaurant software solutions are desirable, but Pos systems are a must-have.”

Ullas Arora, Operations Manager, Crowne Plaza New Delhi Mayur Vihar Noida.