Picture Of Health

Given that AGS Health operates in the people-intensive world of India’s back-office process outsourcing industry, it’s perhaps no coincidence that the company puts a premium on people.

- HaricHandan Arakali

Not just in the bevy of hospitals, clinics, academic medical centres and doctors to whom it provids revenue cycle management services, but also the over-5,900 employees that are on its rolls.

Their annual staff churn is in the mid-twenties, says Smita Venkataraman, vice president for Human Resources (HR) and corporate communications, in an industry where the upper end of the range is as high as 50 percent.

About 85 percent of the company’s recruits are fresh graduates, and AGS believes it’ll have greater recall if it involves their families right from Day 1. “Smart people typically have multiple job opportunities when they come out of campuses, so we always want to be on top of their mind,” says Venkataraman, “which happens if the families are involved.” Hence, AGS invites parents of prospective recruits to visit the company’s centres, giving them a tour that offers a glimpse of the life their children will have once they join.