Moving The Needle

- Neeraj Gangal

In 2015, Ameera Shah decided to notch up her efforts in transforming Metropolis Healthcare from a promoter-driven chain of pathology laboratories to a promoter-led and professionally-managed company. The drive included investing in technology, processes, governance, controls and, most importantly, people.

“To get people around me who are as good as or better than me, and invest in giving them independence and reasons to be motivated to work really hard for the organisation was a good decision. The vision was always there, but the pace of execution has ramped up because of better quality people,” says Shah, promoter and managing director of Metropolis.

The results vindicate the vision. The chain has grown from around 500 centres in 2015 to over 1,500 today, adding about 1,500 new employees over the past four quarters.