Gaining Access, No Child's Play

Michel Koopman, General Manager, The Leela Ambience Gurugram Hotel and Residences, tells us how they ensure their guests have not a thing to worry about when they settle into unfamiliar surroundings.

- Kanchan Nath

WHAT ARE THE TRENDS IN SAFETY AND SECURITY FOR HOTELS?

Currently, safety and security at hotels is more comprehensive and technologically advanced with the inclusion of CCTV cameras, electronic door locks, and digital room safes.

HOW DO YOU ENSURE SAFETY OF PERSONAL INFORMATION OF GUESTS?

Security of guest data is of utmost importance to us. To ensure this, physical safety and security features have been implemented at the hotel, with any information related to guests being kept confidential through standard procedures. We also follow the process of separating the guest and hotel networks for internet usage to avoid any breach of guest data.

HOW ARE NEW PRODUCTS FOR SECURITY AT HOTELS DIFFERENT FROM THE OLD ONES?