IVRS, website & app help ManipalCigna serve customers

Insurer launches videos inspired by real life customer stories to encourage people to gain a greater sense of control over their physical and financial health:

Mexico expects to bring in better regulations for open banking

While the country has enacted laws to regulate fintechs, all eyes are not on the standard it is going to adopt for open banking:

Central Banks, Fis Hold 34,000 Tons Of Gold As Reserve

Gold plays a prominent role in reserve asset management. Safety and liquidity are paramount for reserve managers globally:

Covid-19 Impact, Challenges & New Opportunities For BFSI

COVID-19 outbreak came at a time when India’s economy was already slowing due to persistent financial sector weaknesses. Banking Frontiers carried out a 4 part-study on this topic and sought to understand (i) Impact on economy & business (ii) Challenges (iii) Strategies & initiatives adopted by the companies to compete with COVID-19 (iv)Adoption of digital products and services. The findings are narrated in 4 different articles:

IndiaFirst Life - leveraging technology, stretching creativity

Rushabh Gandhi, deputy CEO at IndiaFirst Life Insurance, traces the technology journey and the marketing strategy of the company:

Recipe for total transformation

The insurance industry has found the recipe to energize every lethargic aspect of its business:

Rural India needs solution for cash crunch: BCFI

The 21-day lockdown has posed a major challenge for the business correspondent community, which is the backbone of the financial system in the rural areas:

Maximizing Experience with Efficiency & Minimal Risk in a World of Open APIs

Banking technology experts share their perspectives on adoption and implementation of the API technology, risks and future scope at Finnoviti 2020.

HR Next for Experiential Economy - An Innovation Perspective

CHROs share their views on employee lifecycle management, challenges and adoption of latest technology in HR management at Finnoviti 2020.

Central banks step in to halt slide

A summary of actions by top central banks in the wake of COVID-19 outbreak:

Asian banks become role models

A McKinsey study on the impact of COVID-19 on the functioning of the banks highlights how Asian banks have led the way:

AISECT to appoint more BCs in 2020

The All India Society for Electronics & Computer Technology is upbeat about increasing banking outlets and transactions:

Bandhan Bank Flourishes Despite Economic Slowdown

Chandra Shekhar Ghosh, MD & CEO, Bandhan Bank, explains how the bank achieved growth in the midst of economic slowdown and NBFC crisis:

smartForce Video KYC

In a highly competitive & digital complied world of today, ensuring that the customer gets the right product for his/her money’s worth has become a key challenge.

India's financial services sector - Recent reforms & emerging challenges

India’s financial services sector is characterized by the dominance of public sector banks.

He dislikes complex solutions, he devises a holistic approach

Arun Jain, chairman of Intellect Design Arena, has not only made a mark as a successful entrepreneur, but also as a fundamental thinker. He did the most unexpcted act of selling off his IT services business to concentrate on products. Manoj Agrawal interviewed him to comprehend his mindset, his journey and the outcome. Edited excerpts:

From Experiential Transformation to Competition Next

MDs & CEOs of 5 leading BFSI companies participate in a CEO Panel Discussion at Finnoviti 2020 conference. Edited excerpts:

Fintechs creating niche products for corporate banking Corporate Banking

Manish Kothari, senior executive vice president & business head - Corporate Banking at Kotak Mahindra Bank speaks about trends in business, technology and fintech partnerships:

CX: The Final Frontier

Institutions today, especially banks and financial services institutions, are engrossed in creating strategies to enhance customer experience. Banking Frontiers carried out a 3 part-study on this topic and sought to understand (i) top CX initiatives, (ii) CX initiatives for complaints and (iii) technologies that institutions use for improving customer experience. The findings are narrated in 3 different articles:

BNP Paribas: Reducing paper, reducing pain

Rupa Balsekar, MD & head, Transaction Banking, BNP Paribas India, discusses booming sectors, API banking, fintech roadshows and e-invoice reconciliation:

A Culture for Microservices & A Strategy for Chatbots

A Culture for Microservices & A Strategy for Chatbots

A Culture for Microservices & A Strategy for Chatbots

Gartner organized its Application Architecture, Development & Integration Summit in Mumbai recently. Highlights of 2 key sessions at the Summit:

Hong Kong - Too Difficult To Own A Home

Mortgage schemes in Hong Kong are not very helpful for new home buyers:

PRESENTATIONS: FAULT LINES REVEALED

In today’s information overloaded environment, face-to-face selling is giving way to power packed presentations. But there are several fault lines that impede progress, finds this study by Banking Frontiers:

Phygital is the strategy for Mahindra Finance

Mahindra & Mahindra Financial Services has been an early adopter of technology. Today, it uses blockchain, AI and ML and at the same time physical branches to serve its predominantly rural customers in a more efficient manner resulting in total customer delight:

Machine and the manager - changing leadership equation

CEOs are maturing to become ‘chief experimentation officers’, argues a report by McKinsey and Co:

Canada is in consultation stage - open banking

Canada, though has a well-developed digital banking system is yet to formalize an open banking eco system:

BOOSTING TRUST - Beyond the Basics

Banking Frontiers organized a conference on cybersecurity and risk management strategies in Mumbai in association with Expleo Solutions Limited. Highlights of the discussions at the conference:

Kinara Capital - offering last mile financial inclusion

Kinara Capital offers funding without any collateral security, effectively making use of its proprietary risk assessment processes:

Customer Centric Culture @ Shriram Life

Shriram Life Insurance Co has plans to deepen its penetration and have its sales managers, enabled with technology support, at block level pan India: