Bloomberg Businessweek US - January 18 - January 24, 2016

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United’s Quest to Be Less Awful
- Unhappy Employees
- Tech Meltdowns
- Delayed Flights
- Gifts for Public Officials

"Can I make a movie as crappy as those movies?’ How awesome”

“The idea of ‘risk-free’ doesn’t really exist. The man or woman who thinks they’ve cracked it is just on the verge of failure”

“Like clockwork, I would get a notice from the tax agency right after being quoted in the media”

“I’ve been told if I meet a man I like, just don’t tell him what I do”