In this issue

Our special report on customer value focuses on how to build relationships that fuel innovation and growth. Featuring: Manage Your Customer Portfolio for Maximum Lifetime Value, Why Innovators in China Stay Close to the Market, and How Smart Products Create Connected Customers.

The CEO Is Leaving. Now What?

A three-phase process can help your organization navigate the boss’s departure and transition smoothly into new leadership.

6 mins

Manage Your Customer Portfolıo for Maximum Lifetime Value

How converting customers to closer relationships, leveraging them, and defending them can drive future revenue and lower costs.

10+ mins

Why Innovators in China Stay Close to the Market

Businesses in China increasingly source their innovations from customers, competitors, and front-line employees, bucking trends seen elsewhere in the world.

9 mins

How Smart Products Create Connected Customers

The data streams generated by customers using smart, connected products can lead to new products and services.

9 mins

Strategically Engaging With Innovation Ecosystems

Where startups, researchers, and investors cluster, opportunities to accelerate corporate innovation abound.

10+ mins

The Cognitive Shortcut That Clouds Decision-Making

Merely repeating false claims increases their believability, leaving business leaders vulnerable to basing decisions on misinformation. Here are four strategies to prevent this.

10 mins

Closing the Governance Gap in Joint Ventures

Businesses are increasingly partnering to meet their strategic objectives but neglecting governance puts JVs and their shareholders at risk.

10+ mins

Meet the New Board — Same as the Old Board

Many companies are just going through the motions of recruiting more diverse board members. It’s time to get serious about board refreshment.

9 mins

Can Design Thinking Succeed in Your Organization?

Many leaders become discouraged when design thinking doesn't get the results they expect. They can improve the odds of success by assessing the readiness of their organizations and preparing their teams for a different problem-solving process.

10+ mins

Women Are Stalling Out on the Way to the Top

Here’s what we’ve learned from 40 years of data on executives in the largest U.S. corporations.

10 mins

Read all stories from MIT Sloan Management Review

MIT Sloan Management Review Magazine Description:

MIT Sloan Management Review leads the discourse among academic researchers, business executives and other influential thought leaders about advances in management practice, particularly those shaped by technology, that are transforming how people lead and innovate. MIT SMR disseminates new management research and innovative ideas so that thoughtful executives can capitalize on the opportunities generated by rapid organizational, technological and societal change.