In this issue

InsurNext Conclave Cover Story

DCOE drives, ACoE navigates

Karnataka Bank has migrated 93.17% of customer transactions to digital means. KBL Xpress cash adoption is 100%, KBL Xpress car loan is 79%, KBL Xpress home loans is 76%, KBL Xpress MSME loans is 75% and KBL Xpress SB account is 59%:

8 mins

CUB's multilingual chatbot handles 70% of queries

City Union Bank will soon launch 2-in-1 debit & credit card:

4 mins

'Simplify' yields top rank in customer satisfaction

Canadian Imperial Bank of Commerce has been an early adopter of digital technologies and the bank has been able to be a leader in North America:

3 mins

Choosing genuine influencers prudently

Tarannum Hasib, Chief Distribution Officer, Canara HSBC Life Insurance shares the details about the company's influencer marketing programs, influencer partners & strategies to minimize the risk associated with influencers:

2 mins

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

4 mins

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

3 mins

InsureNext Conclave 2023

Banking Frontiers organized its second InsureNext Conclave on January 5th in Mumbai. Given the highly dynamic ecosystem for insurance and the way the industry players are responding, the discussions at the conference showed path breaking thinking, understanding and responding. Edited excerpts from four panel discussions at the conclave:

10+ mins

Absa Group: 100+ initiatives on AWS Cloud

South Africa's Absa Group has built a digital infrastructure that primarily aims at improving customer satisfaction:

3 mins

CX Journey to the Customer's Mind

How are the business evolving around CX? Many such issues were discussed in a roundtable discussion on the key aspects of CX in today's scenario for BFSI organizations. Edited excerpts:

6 mins

Nordea Bank: USP is chat-first approach

Nordea Bank sees digitization banking, holistic personalized down to a personal level: as a process comprising omnichannel advice and transparent sustainability

3 mins

Read all stories from Banking Frontiers

Banking Frontiers Magazine Description:

Banking Frontiers is a monthly B2B magazine that covers the activities of the finance sector in India. It covers their activities in the areas of Technology, Security, HR, Marketing, Growth, Expansion, Risk Management, Compliance, Tie-ups, etc.The Banking, Financial Services and Insurance, or BFSI, sector is today the most happening sector - be it the excitement of challenging business models, or products and services or mergers and acquisitions or pure organic growth or the response to globalization.