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In a break from the typically cutthroat competition seen among ecommerce and online service platforms, the three companies yesterday said they are banding together under the Digital Platforms Industry Association (DPIA) to strengthen the industry’s practices and raise standards.
The association plans to identify areas for improvement and work with the Government and other stakeholders to create solutions that “reflect the voices of its delivery partners and merchants”, it said yesterday.
It also intends to introduce an industry code of practice that will in corporate best practices relating to the health and safety of food delivery workers.
Observers said the new association may lead to improvements in the welfare of delivery workers, which could in turn improve service quality for consumers.
But these improvements are likely to be incremental and materialise only in the longer term.
Bu hikaye The Straits Times dergisinin August 19, 2022 sayısından alınmıştır.
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Bu hikaye The Straits Times dergisinin August 19, 2022 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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