Thousands of Tesco and Sainsbury's customers were left without their shopping after technical glitches hit both supermarkets. Shoppers took to social media to share their frustrations as many had their online orders cancelled while others were unable to pay for their food instore.
Sainsbury’s customers were unable to make contactless payments yesterday following an overnight software update, and the company was not able to fulfil the “vast majority” of online deliveries. Meanwhile, Tesco said it was working to fix a technical issue that had affected a small proportion of orders set to be delivered yesterday.
The issues have now been fixed, with both supermarkets offering apologies to disgruntled customers.
In an email sent to customers, the CEO of Sainsbury’s, Simon Roberts, said he understood how inconvenient the disruption was and promised that the supermarket was resolving the issue. “I hope this message gives you the information you need for now and I want to give you my personal reassurance that our teams are doing everything we can to fix this issue as quickly as we can,” he said.
Diese Geschichte stammt aus der March 17, 2024-Ausgabe von The Independent.
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