Figures obtained by the Guardian show that during the October half-term holiday, TransPennine Express (TPE) cancelled 30% of all trains, and at least 20% each subsequent week until 20 November. Most were cancelled in full, but some started or ended at different stations from those advertised on the timetable.
Yet when it submits its performance statistics to the Office of Road and Rail (ORR), the government body that collates information about train reliability, TPE will report cancellations of between 5.6% and 11.8% for the same period (23 October to 20 November).
That is because the ORR allows companies to ignore trains cancelled up to 10 pm the night before. Such cancellations are known as "P-coded", meaning pre-planned, and do not count towards cancellation figures or allow automatic delay repay claims.
This story is from the November 28, 2022 edition of The Guardian.
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This story is from the November 28, 2022 edition of The Guardian.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
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