The survey is designed to analyze and quantify customer satisfaction across various aspects including the sales process, after-sales service, and product quality within the passenger vehicle category. It seeks to identify the primary drivers of satisfaction, their impact on overall satisfaction levels, pinpoint barriers to satisfaction, and highlight areas for improvement. The comprehensive study will target passenger vehicle category, including hatchbacks, sedans, SUVs/ MPVs, EVs and luxury vehicles, utilising a detailed questionnaire to capture insights from 8,000 participants across 26 cities.
This includes seven metro politan areas, 16 tier-2 cities and three tier-3 locations, ensuring a broad and inclusive data set that spans the diverse Indian landscape.
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Delhi High Court overturns case transfer, issues guidelines for judges
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Workshop for 220+ Sanchar Mitras from 20+ States and UTs
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