Hear and now

Not sure what to do when a friend is in need? KATIE WRIGHT gets some expert advice on how to become a better listener

- KATIE WRIGHT

Even the most well-meaning people can struggle when faced with a pal with a problem.

That's why it's important to follow a few basic principles when conversation turns to an emotive topic.

Ahead of Samaritans Awareness Day on July 24, we asked psychology experts for their advice on what you should- and shouldn't - say and do in order to be a good listener.

Give them your full attention

We all know that person who can't stop checking their phone or replying to texts, even in the middle of a chat that's a big no-no when you need to lend an ear to a friend or family member.

"Try to reduce any distractions, e.g. phones or possible interruptions," says Dr Hannah Wilson, head of clinical governance and clinical psychology lead at mental wellbeing app Kooth.

"Give the person time to share what they want to - try not to rush in with questions or responses, as it may interrupt what someone else is saying."