Taxi-ing times

Complaints hit massive 439 | Overcharging No1 grievance

- DARAGH McDONAGH

AN “appalling” smell and a driver’s refusal to allow a guide dog in his cab were among hundreds of complaints received by the taxi regulator in the past eight months.

The largest number of complaints received by the National Transport Authority to date this year related to overcharging and other matters relating to fares, while drivers failing to wear face coverings was also a recurring issue.

A total of 439 formal complaints were made by passengers during the first six months of 2022.

The condition and cleanliness of vehicles has been the subject of 14 complaints with one person reporting that seats were stained and the smell from the taxi was “appalling”.