The passenger, soiled with stinking human waste, was angry and shot off a written complaint that was received by the Northern Railway (NR) on April 15 this year. What he couldn't have known was that he was flagging an issue that could potentially derail the Indian Railways' efforts to eliminate free discharge from toilets on the tracks.
Within a day of receiving the complaint, the coach (181485/ NR/LWACCN) was removed from service. On April 20, Kaustubh Mani, CRSE (Coaching) of NR, wrote to all zonal railways saying: "Several similar cases of bio-vacuum toilets of M/s Amit Engineers have been reported in the past but any system improvement is yet to be done by the firm. Hence, being an exceptionally bad case, a penalty of ₹10 lakh has been imposed on the firm for damaging the image of Railways."
This story is from the May 26, 2022 edition of Hindustan Times.
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This story is from the May 26, 2022 edition of Hindustan Times.
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