CALLERS spent a combined 800 years on hold waiting to speak to tax officials last year, a spending watchdog has revealed.
The National Audit Office today blasts HM Revenue & Customs for letting taxpayers down.
According to the NAO, the average wait time was nearly 23 minutes in the first 11 months of the last financial year a big rise from an average five minutes in 2018/19.
This story is from the May 15, 2024 edition of Daily Mirror UK.
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This story is from the May 15, 2024 edition of Daily Mirror UK.
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