The government has asked Open Network for Digital Commerce (ONDC) to work on a robust grievance redressal system on a par with top e-commerce companies before launching the network for select public users.
The ONDC team is working on a detailed plan to build trust in the network before making it available to the public.
A strategy will be devised and submitted to the government by the end of this month, a senior government official said.
"A few years ago, not many people wanted to shop on e-commerce platforms. However, because of the systems that companies in this space built, such as ease of returning products and a plethora of choices available to customers, these platforms became very popular. When ONDC is launched, it will be judged and benchmarked against these platforms," the official told Business Standard.
This story is from the September 13, 2022 edition of Business Standard.
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This story is from the September 13, 2022 edition of Business Standard.
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