The Central Consumer Protection Authority (CCPA) on Friday said it has issued notices to ride-hailing platforms Ola and Uber for unfair trade practices and violation of consumer rights.
"As per the data from the National Consumer Helpline (NCH), from [April 1, 2021, to May 1, 2022] 2,482 grievances were registered by consumers against Ola and 770 grievances were registered against Uber," said the CCPA.
At a meeting last week, the department directed Ola, Uber, Rapido, Meru Cabs, and Jugnoo to become convergence partners in the National Consumer Helpline, to enable better grievance redress for consumers and also asked them to comply with Consumer Protection Act, 2019, and e-commerce rules.
The CCPA said the primary issues raised in the notices were about deficiency in service, which included the lack of proper response from customer support, driver refusing to accept payment by online mode, and insisting on cash payment. It also included complaints on higher amounts being charged despite traveling on the same route previously at a lesser charge, unprofessional driver behaviour, and driver refusing to switch on the AC when the consumer is promised an AC ride on the app.
This story is from the May 21, 2022 edition of Business Standard.
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This story is from the May 21, 2022 edition of Business Standard.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
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