'Australia seemed like a natural-growth area for us'

RPSG group-owned business process management (BPM) firm Firstsource has announced its expansion into Australia and New Zealand. SANJIV GOENKA, chairman, RPSG, in an interview tells Ashutosh Mishra in New Delhi that this will open up avenues for the company and create jobs locally. He gives insights into the plans to increase margins for Firstsource in the next 30 months through organic and inorganic growth. Edited excerpts:

How do you see this expansion into Australia and New Zealand?

We've been looking at Englishspeaking geographies for expansion. With our dominant presence in the United Kingdom and United States, Australia seemed like a natural-growth area. The country has a large number of corporations, and therefore, it was logical to look at it. When we examined Australia, we discovered the state of Victoria, particularly Melbourne, was supportive, and so the idea was to grow there.

For the first few years, jobs will ramp up to about 500 seats locally, based on the indication we have at this point in time.

Are you looking at other geographies too?

South Africa. This week two of our major clients are visiting facilities there.

It's been over a decade since you acquired Firstsource. How do you assess your bet on the tech sector?